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Amazon's laser focus on the customer experience has led to solid growth and a loyal customer base. Although the company sustained losses for many years, now that the company has built its impressive distribution capabilities, the company is able to Read more
Bulls Say
By offering low prices, generous shipping terms, great customer service, recommendations, wish lists, friends' lists, and so on, Amazon has garnered customer loyalty. Combined with Amazon's distribution capabilities, this loyalty allows the company to expand into new product lines with very little cost.
Although the sale of media products has slowed, Amazon still has plenty of room to expand in new product categories and international markets.
Amazon has leveraged its existing assets in creative ways, such as allowing third-party sellers to sell on Amazon.com and use its fulfillment services, licensing its retail platform to large merchants, and licensing its payment services.
Although operating margins are low, the company's asset-light business model has led to high returns on capital.
Although we're not convinced Amazon can compete in the long run, the company offers a suite of services in the nascent cloud computing market. Read more
Bears Say
Amazon is heavily exposed to consumer spending, and though its position as a low-price provider of many goods could be an advantage during a consumer spending downturn, it could still suffer during a long, deep consumer spending downturn.
As more media products are sold in digital formats, Amazon's traditional advantages of selection and distribution could become less important. Although the company is off to a good start with the Kindle, digital initiatives for music and movies have fared poorly.
Beyond core retailing, many of Amazon's other ventures have bombed, including the A9 search engine, Amazon auctions, and Unbox--Amazon's original video-on-demand service.
If Amazon is forced to begin collecting sales taxes, we think that the firm's value would fall, as it would likely have to either accept some of the tax hit on the behalf of consumers, or lose sales. Read more
Strategy
Amazon remains focused on long-term growth at the expense of short-term profit expansion. To drive growth, the company remains committed to increasingly lower prices and more-generous shipping terms Read more
Management
CEO Jeff Bezos founded Amazon.com in 1994. Tom Szkutak became CFO in September 2002 after 20 years at General Electric GE, most recently as CFO of GE Lighting. We think that the quality of management and corporate governance is very good in terms of Read more
Profile
Amazon.com sells books, music, videos, tools, small appliances, electronics, apparel, toys, groceries, and numerous other products via the Internet. It sells products from Read more